ChetahDNS is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing Accelerator IP address, connection timestamp, or session duration.
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class Accelerator service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
Table of contents
ChetahDNS collects four types of information:
(i) Information related to your account (“personal information”)
This information is collected for the purpose of administering your ChetahDNS subscription and includes your name, email address, mobile phone, and payment information, which you submit on our order page when you subscribe for the Services.
(ii) Aggregate Apps and Accelerator connection summary statistics
ChetahDNS collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the Accelerator: no data about the contents or destinations of Accelerator traffic, no DNS queries, and no IP addresses.
(iii) (User-controlled option): Anonymous Accelerator connection diagnostics and crash reports
Accelerator connection diagnostics are anonymized and cannot be tied back to individual ChetahDNS users. This feature is similar to a “send bug report” option. Users can specify in the settings menu of any ChetahDNS App whether to send these data to us.
(iv) Only for users who choose to use the MediaStreamer service: IP addresses authorized to use MediaStreamer
Separately from Accelerator services, we also provide our optional MediaStreamer service for devices such as Apple TV that do not support Accelerators. Users who opt in to using MediaStreamer can choose to register specific IP addresses that should be authorized to use the service; these IP addresses are only used by ChetahDNS to provide the optional MediaStreamer service and not for any other purpose.
ChetahDNS collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an mobile phone no. and payment information, in order to establish an ChetahDNS account, and so that we can email you, reset password, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.
ChetahDNS uses your mobile phone no. for the following reasons:
· To reset login password.
· To send you updates and announcements.
· To send marketing information, such as ChetahDNS offers, surveys, invitations, and content about other matters in connection with ChetahDNS. You may choose to not receive Marketing surveys by following the opt-out procedure described.
Aggregate Apps and Accelerator Connection Summary Statistics
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
· We do not know which user ever accessed a particular website or service.
· We do not know which user was connected to the Accelerator at a specific time or which Accelerator server IP addresses they used.
· We do not know the set of original IP addresses of a user’s computer.
Should anyone try to compel ChetahDNS to release user information based on any of the above, we cannot supply this information because the data don’t exist.
In order to maintain excellent customer support and quality of service, ChetahDNS collects the following information related to your Accelerator usage:
Apps and Apps versions
We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.
We collect information about whether you have successfully established a Accelerator connection on a particular day (but not a specific time of the day), to which Accelerator location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable ChetahDNS engineers to identify and fix network issues.
Aggregate sum of data transferred (in MB)
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other ChetahDNS users, we may contact that user for an explanation.
We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our California Accelerator location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period. John can’t be uniquely identified as responsible for any specific behavior because his usage pattern overlaps with thousands of other ChetahDNS customers who also connected to the same location on the same day.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used ChetahDNS, but we never know HOW they have utilized our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
Anonymous Accelerator Connection Diagnostics and Crash Reports (can be turned off)
With your permission, we collect anonymized analytics data used for network diagnostics. We use these data in our network operations tools to help optimize network speeds and to let us identify problems related to specific apps, Accelerator servers, or ISPs. The information we receive is fully anonymized and cannot be tied back to individual ChetahDNS users (i.e., we do not store which user sent which data, and we do not store IP addresses).
If you opt in to share this information with ChetahDNS, we will collect the following information:
· Diagnostic information about if and how a Accelerator connection attempt failed.
· Speed test data.
· Crash reports, also without any personally identifiable information. These are handled in an anonymized form by these third parties, dependent on the platform you are using ChetahDNS on:
Upon activation of any ChetahDNS App, you will be asked if you would like to share these data. You can start or stop sharing these diagnostic data at any time in the App’s settings menu. On iOS, Apple’s crash reporting can be turned off in iOS settings.
Jurisdiction and Applicable Law
ChetahDNS core mission is to keep your information private. In service of this mission, ChetahDNS’headquarters and registered place of business is in the Singapore, which has stricter laws concerning information disclosure than most countries.
The SG has no data retention laws, and any legal order requiring a SG company to disclose customer records must come from the SG Supreme Court. Under SG law, information requests from foreign courts or law enforcement are subject to a “dual criminality” provision, meaning that the request is upheld by the SG Supreme Court only if the same crime is punishable by at least a one-year prison sentence under SG law, had it taken place in the SG. Should we receive a valid legal order from the SG Supreme Court, it is important to note that ChetahDNS does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.
Storing of Information Related to Email, Live Chat, and Feedback Forms
ChetahDNS keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact ChetahDNS, we may collect your email address, mobile no. and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.
We use a different third-party platform for support correspondence: Zendesk for support tickets. When you correspond with us using this platforms, your correspondence records, including your name and email address, are stored in their systems. Those platforms utilize modern security practices and HTTPS encryption.
Security Measures to Protect Your Information
ChetahDNS uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of Accelerator Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.
Even if a government were to physically seize one of our Accelerator servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
What is a cookie?
A cookie is a small text file used to store information about your visit to the Site. Cookies let ChetahDNS optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.
You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that ChetahDNS’s Site may not work as intended if you choose to disable cookies.
The cookies set by ChetahDNS enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of ChetahDNS’s domains.
ChetahDNS uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.
ChetahDNS uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network.
The Site may contain links to external websites that do not fall under ChetahDNS’s domain. ChetahDNS is not responsible for the privacy practices or content of such external websites.
Consent and Age Restrictions
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.